● Enterprise Operations e Observability

Critical operations require
visibility, continuity and execution.

AKEN designs, implements and sustains enterprise environments, combining observability, managed operations and operational security for companies that can't rely on partial visibility.

SolarWinds Elite Partner do BrasilSolarWinds Elite Partner do Brasil
LiveOperating
Uptime99,98%
MTTR-41%
Network latencylast 24h
managed operation0 critical incidents
+20
years in the market · since 2004
+290
active clients
+1K
projects implemented
+180
ProServices delivered
5
countries served

Companies run businesses.
We sustain operations.

Hybrid infrastructure, distributed environments, critical applications, OT/IT and regulatory requirements turned operational visibility into an executive agenda. We work on the architecture, implementation, support and continuous evolution of environments that can't stop.

4 Strategic pillars

A company structured for high criticality

Technical depth, managed operations and advisory to sustain clients in sectors where downtime causes real impact, with a consultative approach alongside CIOs, COOs and CISOs.

01

Enterprise Observability

Corporate visibility for hybrid, distributed environments and complex operations: networks, apps, cloud and OT/IT.

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02

Managed Operations

Monitoring, NOC, operational support and continuous platform management: AKEN Watch as a service.

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03

Cybersecurity e Compliance

Operational security, email protection, threat intelligence and regulatory compliance for the critical surface.

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04

Advisory e Architecture

Assessment, architecture, operational maturity and an evolution plan, including the Observability Journey.

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Sectors served

We operate where minutes of downtime matter

Telecom, energy, industry, finance, critical services and distributed environments require partners with technical depth and operational capacity.

TelecomEnergyIndustryFinanceOT/ITHybrid cloudCritical infrastructure
Proprietary product

AKEN Watch · your operation monitored as a service

Managed monitoring as a service (MaaS): infrastructure, operation and governance included. You get structured visibility and continuity, without building your own NOC or depending on a specific tool.

24×7continuous coverage
0infra capex
3plan tiers
MaaSoperation included
Who trusts AKEN

The country's most critical operations count on us

BradescoPorto SeguroAmbevSuzanoWEGBayer
Proprietary methodology

Observability Journey

A path structured in 5 maturity levels, from reactive monitoring to predictive observability, with measurable ROI at every stage.

Explore the journey →
1 · Reactive
Basic monitoring, firefighting
2 · Proactive
Defined alerts and thresholds
3 · Integrated
Correlation across domains
4 · Intelligent
Automated root-cause analysis
5 · Predictive
Anticipation and self-remediation
Achievements and awards

Awarded year after year

Elite PartnerThe only SolarWinds Elite Partner in Brazil
Reseller of the Year2024 · 2025 · 2026
Great Place to Work5th consecutive year
Excellence in Enablement2023 · 2024 · 2025
In the voice of our clients

Testimonials

Extremely attentive and committed. Objectivity and clarity in the information from the first contact to the end.
Charles PereiraAnalista de Incidências · Hispasat
The monitoring solutions became part of our infrastructure. We've been the Latin America pilot since implementation.
Bruno GregórioGerente de Infraestrutura · Fresenius Kabi
The observability journey gave us real predictability. Today we anticipate problems before they reach the customer.
Victor CimentaHDI Seguros
AKEN helped us a lot in standardizing regions and in global planning, with a robust implementation that follows the company's guidelines.
Fabio GomesCTO Brasil/LATAM · Sodexo
Customization extremely aligned with our business needs, backed by a formal contract. AKEN has put in the effort to serve us with excellence.
Danilo RotheAnalista de Incidências
AKEN acts as a partner, not a supplier. The technical team and staff work directly on our needs, ensuring the best quality in delivery and product customization.
Lucio OmineNetwork Manager

Ready to make your operation predictable?

Start with a free maturity assessment. In one conversation, we show where your operation stands and how much it can gain.